bw522 Terms and Conditions

Introduction and Definitions

These terms and conditions ("Agreement") form a legally binding contract between the bw522 platform and you ("User" or "Member"). bw522 is an online gaming platform that provides cricket betting, live casino, slot games and other entertainment gaming services for players in Bangladesh.

By accessing this platform, registering, or using any service, you agree to accept all the terms of this agreement. If you do not agree with any part of these terms, please refrain from using our services.

1.1 Key Definitions

• "Platform" — The bw522 website, mobile site and all associated digital services.
• "Member" or "User" — A person who has registered on this platform and is using its services.
• "Account" — The personal gaming account created for each member.
• "Real Money" — Actual Bangladeshi Taka (BDT/৳) deposited into or withdrawn from the account.
• "Bonus" — Promotional funds provided by the platform, subject to specific conditions.
• "Wagering Requirement" — The obligation to place a specified amount in bets before bonus funds can be withdrawn.

Eligibility and Registration

The following eligibility criteria must be met to use the bw522 platform. Registration or use of the service is not permitted if these conditions are not fulfilled.

2.1 Age Requirement

Only persons aged 21 (twenty-one) years or older may register on this platform and play games. By registering, you confirm that you are at least 21 years of age. We may request identity documents at any time to verify age. If you register with a false age, your account will be terminated immediately and all balances may be forfeited.

2.2 Accuracy of Personal Information

All information provided at registration — name, address, date of birth, contact details — must be completely accurate and truthful. Registering with false information is a direct breach of this agreement and may result in account closure.

2.3 One Account Policy

Only one account is permitted per individual. Creating multiple accounts from the same person, household, device or IP address is strictly prohibited. If multiple accounts are detected, all accounts will be closed and any bonuses earned will be cancelled.

Account Management

3.1 Login Security

It is your responsibility to keep your account login details — username and password — completely confidential. Sharing your login details with anyone else or allowing others to use your account is prohibited. Any unauthorized access to your account must be reported to our support team immediately.

3.2 Account Verification (KYC)

We may conduct a KYC (Know Your Customer) process before processing withdrawals or to ensure the security of the platform. As part of this process, you may be required to provide the following documents:

• Scan copy of National Identity Card (NID) or passport
• Proof of residence (utility bill or bank statement)
• Proof of ownership of payment method (matching bKash, Nagad or Rocket number)

We reserve the right to withhold processing of withdrawal requests until KYC verification is complete.

3.3 Account Inactivity

For accounts that have been inactive for an extended period (no logins or transactions), we will send you an email notice in advance. If the account remains inactive after the notice, it may be suspended.

Deposits and Withdrawals

bw522 processes transactions only through mobile banking methods available in Bangladesh. All transactions are completed in Bangladeshi Taka (BDT).

4.1 Deposits

• Accepted methods: bKash, Nagad, Rocket
• Minimum deposit: ৳300 (for each method)
• Deposits are generally credited to the account instantly
• Only deposits from payment accounts registered in your name are accepted
• Deposits through third parties are strictly prohibited

4.2 Withdrawals

• Minimum withdrawal: ৳800
• Processing time: 30 minutes to 3 hours
• Withdrawals will only be made to the same method and account used for the deposit
• Withdrawals may be delayed if KYC verification is not complete
• Withdrawals may be restricted until the wagering requirement of any active bonus is fulfilled

4.3 Fees and Charges

bw522 generally does not impose any processing fee on deposits or withdrawals. However, third-party payment providers (bKash, Nagad, Rocket) may apply their own transaction charges, which are entirely governed by the policies of the respective service.

Bonuses and Promotions

bw522 offers various types of bonuses and promotional offers. Each bonus comes with specific conditions that must be fulfilled.

5.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳8,000. For example, if you deposit ৳5,000, you will receive an additional ৳5,000 as a bonus. The wagering requirement for this bonus is 20 times (20x), meaning you must place bets totalling 20 times the bonus amount.

5.2 General Bonus Terms

• Bonuses are usable only on eligible games — details are stated in the terms of each offer
• Another bonus cannot be activated while one bonus is already active
• Withdrawals from bonus funds cannot be made before wagering is complete
• A bonus must be used within a specified time limit — this time limit is stated in each offer
• bw522 reserves the right to modify or cancel any bonus
• If bonus abuse is suspected, we may forfeit the bonus and associated winnings

5.3 VIP Program

For regular players, we have a five-tier VIP program — Bronze, Silver, Gold, Platinum and Diamond. As you advance to higher tiers, weekly cashback benefits increase — starting from 0.2% at Bronze up to 1.0% at Diamond. Details of the VIP tier system and benefits are available in the VIP section of the platform.

Gaming Rules

All gaming activities on bw522 are conducted in accordance with established rules. Maintaining a fair and transparent gaming environment is our primary goal.

6.1 Software and Technical Fairness

Our games are powered by software from world-class game providers — such as Pragmatic Play, PG Soft, JILI, Evolution Gaming, Spribe. This software uses Random Number Generator (RNG) technology, which keeps every outcome completely random and transparent.

6.2 Betting Limits

Minimum and maximum betting limits are set for each game and are clearly displayed during gameplay. Betting limits may be further restricted when using bonus funds.

6.3 Technical Issues

If a game is left incomplete due to a technical error or disconnection, we will assess the situation by verifying server logs. Any undue gain resulting from an error may be voided.

6.4 Sports Betting Rules

Separate detailed rules apply to all types of sports betting, including cricket, football and e-sports. Official statistics and the decisions of match officials will be considered final in determining bet outcomes. If a match is cancelled or postponed, action will be taken in accordance with the relevant sports betting rules.

Responsible Gaming

bw522 places the highest importance on responsible gaming. We believe that gaming is an entertainment activity, and it is our responsibility to ensure that it does not cause any problems.

7.1 Self-Control Tools

Members can apply the following controls from their account:

• Deposit limits: Set a maximum daily, weekly or monthly deposit amount
• Loss limits: Set a maximum loss limit over a specified period
• Session time limits: Set a limit on continuous playing time
• Voluntary break: Temporarily close the account for a specified period
• Self-exclusion: Request long-term or permanent account closure

7.2 Support

If you or someone you know is experiencing a problem with gaming addiction, please contact our 24/7 live chat support. Our trained team is able to provide you with the right assistance and guidance.

Prohibited Activities

The following activities are strictly prohibited on this platform. Violating these prohibitions will result in permanent account closure and all balances and bonuses may be forfeited.

• Attempting to influence game outcomes using fraudulent activities or software
• Match fixing or any attempt to influence a sporting event
• Creating multiple accounts to take advantage of bonuses (bonus abuse)
• Registering or transacting using another person's identity
• Using the platform for money laundering or to conceal the source of illegal funds
• Attempting to hack or manipulate the platform's software
• Playing games using automated bots or scripts
• Transacting to or from third-party accounts
• Abusive or harassing behaviour towards other members

bw522 uses advanced monitoring technology to detect any suspicious activity. Legal action may also be taken if detected.

Privacy & Data Protection

The protection of your personal information is very important to us. For more details, please read our Privacy Policy page.

9.1 Data Collection & Use

We only collect information necessary to provide platform services, ensure security, and meet legal obligations. Your information is never sold to any third party.

9.2 SSL Encryption

Our platform uses the highest standard SSL encryption technology. This keeps your financial information and personal details fully secure.

9.3 Cookies Policy

Our website uses cookies to operate effectively and to improve the user experience. By using the platform, you are consenting to the use of cookies.

Limitation of Liability

10.1 Service Availability

We strive to keep the platform running without interruption at all times, however temporary disruptions may occur due to maintenance, technical issues, or other reasons. In such situations, we commit to restoring service as quickly as possible.

10.2 Internet Connection

If a game is left incomplete or data is lost due to internet disconnection or device-related issues, bw522 is not liable in such cases. Game history is stored on our servers.

10.3 Third-Party Services

Our platform uses services from game providers, payment processors, and other third parties. bw522 bears limited liability for any inconvenience caused by the failure or unavailability of these third-party services.

Account Suspension & Closure

11.1 Suspension by bw522

We may suspend or close an account in the following circumstances:

• Violation of any clause of these terms and conditions
• Evidence of fraud or bonus abuse
• Failure to complete KYC verification or providing false information
• Direction from a legal authority or court order
• Suspicious or unusual transaction patterns

11.2 Account Closure by Member

You may request to close your account at any time by contacting our support team. Before the account is closed, all pending bets will be settled and any eligible balance will be returned.

11.3 Balance Refund

Upon account closure, the actual deposited amount (excluding bonuses) and any eligible winnings will be returned to the member's registered payment account. However, if the account is closed due to a rule violation, the refund of the balance may be subject to review.

Changes to Terms

bw522 reserves the right to change, amend, or update these terms and conditions at any time. Continued use of the platform after any changes will be considered as your acceptance of the new terms.

12.1 Notice

For significant changes, we will endeavour to notify members at their registered email address or via a notice on the platform. However, it is the member's own responsibility to review the terms and conditions regularly.

12.2 Applicable Law

The applicable law for the interpretation and enforcement of this agreement, and the method for resolving any disputes, will be determined by our policies. bw522 is committed to fair play and transparency.

12.3 Contact

If you have any questions or concerns about these terms and conditions, please contact us via our 24/7 live chat support or by email at [email protected].